Privacy Policy

The contact form asks for your name, email address and message, and optionally your company. We save the message in our database and email a copy to our team, so we can reply. We keep it for 12 months, then delete it automatically. You can ask us to delete it sooner.

• We keep your name, email address, company (if you give it) and password. We never store the password itself, only a one-way hash of it that cannot be turned back into the password.
• If you sign in with Google, Google tells us your name, your email address and an ID for your Google account, and we keep those instead of a password. We get nothing else from your Google account: no access to your email, contacts or files.
• For accounts that use two-step sign-in, we keep the secret your authenticator app uses, encrypted.
• When you sign in, we give your browser a sign-in token that is valid for 12 hours.

For paying customers we keep billing records: your plan, your billing name, email and address, the AI-handled minutes and calls on your account each month, your invoices, and your payments (date, method and reference). We do not take or store card details. Canadian tax law requires us to keep these records for at least six years.

Businesses use Telexier to answer their calls. When you phone one of them, we handle your information on that business's behalf:

• Your voice is sent, as you speak, to an AI provider so the receptionist can understand you and answer. We do not store audio of calls.
• We store a written transcript of the call, your phone number, the number you called, when the call started and ended, and how it ended. These are deleted automatically after 90 days.
• If you leave a message, we keep your name, phone number and the reason for your call (and any company or email you give) as a message for the business. Messages are emailed to our team, shared with the business you called, and deleted automatically after 12 months.

We do not use cookies, analytics or advertising trackers. Our fonts are served from our own server, so loading a page does not contact any other company.

When you sign in, the website keeps your sign-in token (which contains your account number and email address) and your name in your browser's local storage. Both are removed when you log out or when the token is no longer accepted. The dashboard also remembers your light or dark theme and whether the side menu is collapsed.

Our web server logs each request: your IP address, the page, the time and your browser type. We use these logs to keep the site secure and working, and they are deleted after 14 days. To stop abuse of the sign-in and sign-up forms, the server also briefly uses your IP address, in memory only, to limit repeated attempts.

We do not sell personal information. We share it only with the providers we need to run the service:

• Microsoft Azure hosts our servers and database in Canada (Canada Central). An encrypted copy of our nightly database backups is also kept on a server in Microsoft's US East region.
• Telnyx, our telephone carrier, connects calls, so the caller's number and the call audio pass through its network.
• OpenAI, xAI and Google provide the AI, depending on how a receptionist is set up. Call audio is sent to the chosen provider while the call is in progress. Google also processes the business information that receptionists answer from.
• Google (Gmail) sends our notification emails, such as contact-form messages, call messages and invoices. If you choose "Continue with Google", Google also confirms who you are when you sign in.

How long the AI providers keep it, according to their own published terms for business use of their APIs: OpenAI and xAI keep what we send them, including call audio, for up to 30 days to check for abuse, then delete it. Google keeps it for up to 55 days for the same purpose. All three say they do not use it to train their AI models.

Some of these providers process information outside Canada, mainly in the United States, where it may be available to authorities under local law. We may also share information when the law requires us to.

• Call transcripts and call details: 90 days, then deleted automatically.
• Call audio: not stored.
• Messages from calls and from the contact form: 12 months, then deleted automatically. You can ask us to delete them sooner.
• Accounts: while the account is open. After it closes, you can ask us to delete it.
• Billing records: at least six years, as tax law requires.
• Web server logs: 14 days.
• Database backups: 14 days on our server, and 30 days for the encrypted backup copy in the US.

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email our privacy officer at info@telexier.com. We will answer within 30 days. If we have to keep something by law, such as billing records, we will tell you.

If you called a business that uses Telexier, you can also contact that business directly.

We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). If you are not happy with how we handled a request, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Information travels to and from our site over encrypted connections. Backups that leave our Canadian server are encrypted. Our servers accept connections only on the ports the website needs, and administrator access is protected. No system is perfectly secure; if a breach puts your information at real risk, we will tell you and the Privacy Commissioner as the law requires.

We will update this page when how we handle information changes. If a change matters to you, we will email account holders before it takes effect. The date at the top shows when it last changed.